Personal data corresponds to the information, of any nature and independent of their support, relating to a singular identified or identifiable person, and identifiable be it directly or indirectly, with reference to an indicator, such as reference to a name, identifying number or to one or more specific elements of their identity. The owners of the personal data are the individual people to whom they are about.
The user will only be able to access specific areas of the Website through registering to an account in the Website. The registration implies a commitment to provide truthful, rigorous, and complete data and information, and to communicate any changes to the information or data provided.
The registration on our Website or App allows access to functionalities of the Website and our corresponding services, products, contents, and technologies, for that purpose the following types of data are requested:
The lack of provision of this data prevents providing services. Depending on the selected options in the beginning of the session in our services or during the utilization of our services, you can opt to additionally give other personal data.
keezag may hold and handle your personal data with the following purposes:
keezag can also use the collected information to allow communication between users. Identification data, such as contact information, may also be requested and stored to respond to requests following a user’s question to the keezag support team, including chat services, as well as to analyze and answer questions from the user. When a user contacts keezag, they may also keep a record of their communications to help solve issues or questions that may arise, and to monitor and improve our support responses to the User. In certain occasions, we may also process your personal data based on your consent. If we do so, we will inform you of the reason and category of personal data to be processed at the time we ask your consent.
If you consent, we may use your email address to make suggestions and recommendations about our services that may be of interest to you, as well a for promotions or marketing campaigns for our services.
User assume full responsibility for any falsehood, insufficiency or incorrectness of the transmitted data. If the personal data deemed indispensable is not provided or proved to be insufficient, incorrect or out of date, keezag may not provide the subscribed services.
The Right to Access: You can, at any given time, ask for access to your personal data, confirmation about if keezag treats your data and information it. The Right of Correction: You can ask for corrections of any personal data that we might have, be it incomplete or incorrect data.
The Right to Ask for Limitation or Elimination: You can ask to limit the processing of your personal data, as well as the elimination of your personal data. This allows you to ask us to suspend the processing or to remove your personal data. In certain circumstances this right may be limited and we may be legally obligated to keep your data, for example, when the handling of your data is necessary to comply with legal obligations to which keezag is subjected.
The Right to Oppose: You can oppose to the handling of your data for non-contractual purposes (i.e. marketing), or withdrawn the previously given consent, at any time or after its legal timeframe has passed. keezag will stop handling your personal data in those cases, unless there are legitimate reasons to handle it and if those prevail over your interests. The Right of Portability: You can ask for the portability of your personal data for you or a third party (only applicable for automated information to which you have previously given your consent to use or in situations in which we have used the information to comply with the obligations of a contract we celebrated with you).
The Right to Withdraw Consent: In cases in which the handling of information is carried out based on your consent, you can withdraw consent to the handling of your personal data at any time. If you withdraw your consent, your personal data will stop being handled, except if there is legal basis that allows said handling. This also does not affect the legality of any handling already carried out based on previously given consent.
The Right to Complain: You have the right to complain to the competent authority about matters related to the handling of your personal data. In Portugal, the supervisory authority is the Comissão Nacional de Proteção de Dados.
If you choose to exercise any of the rights mentioned above, please access the account/privacy settings or contact us using the Contact Form.
keezag alerts to the fact that exercising the rights mentioned above may be limited in virtue of other people’s rights and liberties, of legal obligations, or of confidentiality and legitimate interests from keezag or third parties.
We will communicate with you through email or notifications in the app associated with our services/website to confirm your registration, as well as other transactional messages related to the Services we provide, direct marketing companies, and promotion of services provided by keezag, according to the law. On occasion we may communicate with you through SMS if you shared your phone number.
You may request that we stop sending you marketing messages at any time, to do that you just need to access the refusal link in the email message or SMS sent to you or by changing your account communication preferences.
The Personal Data collected are only accessed by representatives and keezag provided they are bound by the same guarantee safeguards and confidentially. keezag will not transmit your personal data to third parties, except in cases where it becomes necessary to provide a hired service or to comply with legal obligations to which it is subjected.
In the exercise of its activity and in the scope of the services it provides, keezag may share your personal data with the following entities:
In cases when personal data transmission for the aforementioned entities is related to an international transfer of personal data, keezag:
The data we collect is stored and processed both inside and outside of the European Economic Space in secure servers, in order to provide the best experience possible to the user. We have implemented adequate and necessary technical and organizational measures in order to protect your personal data. Please note that although we have implemented measures to protect your data, the transfer of data through the internet or other open networks is never completely safe, as there is a risk of your data being accessed by non-authorized third parties.
We will only keep your personal data during the time needed to:
To determine the proper storing period of the different types of personal data collected, there will be an evaluation about amount, nature, and sensitivity of the personal data, the potential risk of its disclosure or unauthorized use of your personal data, and if we can accomplish this by other means, and the applicable requirements.
For any additional information, or to exercise your rights, please check our account/privacy settings or contact us through our Contact Form / through the help section in our website.
The competent Supervisory Authority is the CNPD – Comissão Nacional de Proteção de Dados, situated at Rua de São Bento, nº 148 – 3.º 1200-821 Lisboa.